{"id":531,"date":"2015-07-27T10:49:14","date_gmt":"2015-07-27T18:49:14","guid":{"rendered":"http:\/\/jacksontech.net\/?p=531"},"modified":"2015-08-29T20:05:01","modified_gmt":"2015-08-30T04:05:01","slug":"hughesnet-troubleshooting","status":"publish","type":"post","link":"https:\/\/jacksontech.net\/index.php\/2015\/07\/hughesnet-troubleshooting\/","title":{"rendered":"HughesNet Troubleshooting"},"content":{"rendered":"

Update:<\/em> After about a week, HughesNet pushed out a potential fix to my specific modem. Although I don’t know exactly what bits got flipped, the problem is now solved, and the fix will be pushed out to other subscribers’ modems in the future. Thank you, HughesNet!<\/p>\n

Old post:<\/em><\/p>\n

This post is for the benefit of HughesNet tech support\/engineering personnel. These are my troubleshooting notes.<\/p>\n

Large (>1MB) downloads have been failing for me on certain URLs, although smaller downloads fail as well. HTTPS fails more than HTTP. This has been happening for at least a month. Other users are reporting the same issue.<\/a><\/p>\n

Files that usually fail to download:<\/strong><\/p>\n

https:\/\/pypi.python.org\/packages\/source\/D\/Django\/Django-1.8.3.tar.gz#md5=31760322115c3ae51fbd8ac85c9ac428<\/a><\/p>\n

https:\/\/rubygems.org\/downloads\/nokogiri-1.6.6.2.gem<\/a><\/p>\n

A third, that occasionally<\/em> produces the problem, is an HTTP download:<\/p>\n

http:\/\/nl.archive.ubuntu.com\/ubuntu\/dists\/vivid\/universe\/source\/Sources.bz2<\/a><\/p>\n

Occasionally, GitHub repos will fail to fetch for the same reason. This is particularly annoying because Git offers no way to resume a partially-fetched repository.<\/p>\n

This Git repo is known to do so when cloned using HTTPS or<\/em> using the Git protocol:<\/p>\n

https:\/\/github.com\/otwcode\/otwarchive<\/a><\/p>\n

Troubleshooting steps taken:<\/strong><\/p>\n

    \n
  1. Disable\/Enable Web Acceleration (no change in HTTPS downloads, didn’t test HTTP download with Web Acceleration yet).<\/li>\n
  2. Several modem reboots (soft reboots from the control panel and hard reboots by pulling the plug from the wall and waiting several minutes).<\/li>\n
  3. Several router reboots (soft reboots from the control panel and hard reboots by pulling the plug from the wall and waiting several minutes).<\/li>\n
  4. Router bypass (connecting a laptop directly to the modem).<\/li>\n
  5. Cable swaps (replacing modem LAN cable with a known good one).<\/li>\n<\/ol>\n

    Problematic operating systems and browsers:
    \n<\/strong><\/p>\n