13 Responses

  1. Jimmie
    Jimmie July 21, 2013 at 1:36 pm |

    Wow!! I’m impressed, Jackson Tech. I’m not on Gen 4 yet, but I know I am going to be. I keep hearing they will soon be closing it out of my area.

  2. Ric Moore
    Ric Moore October 19, 2013 at 11:31 am |

    Prior to NextGen, I had the HA-9000 modem. From it’s interface you could delve into it’s guts and set it anyway you saw fit, if you knew what you were doing. And, as I did not, it was still comforting to know you COULD. Now, with NextGen, you might as well have a fish-tank screensaver running on You know, have the fish turn red if it was down and a golden-green when it was up, then offer to print coupons for Burger King.

    1. Ric Moore
      Ric Moore October 19, 2013 at 11:41 am |

      whoops, typo, I meant HN9000 modem!

  3. John Phillis
    John Phillis October 27, 2013 at 7:27 am |

    We have an HT1000 modem . . . we were hoping to be able to view some webcams looking at wildlife over the Internet as well as control some hardware at home from the office but . . . . . . there doesn’t appear to be port forwarding with the HT1000. Do you have any suggestions?


  4. susieq
    susieq November 22, 2013 at 4:05 am |


  5. susieq
    susieq November 22, 2013 at 4:14 am |

    that is worth 2

    OMG! OMG!

    I can confirm what you’re saying about Hughesnet tech support having magic buttons we users cannot see

    A young man from the Houston office – accidentally let the cat out of the
    bag the other day – when i – close to “re-booting” my ht1000 out the window
    asked the right person on the right day WHY MY SYSTEM’S DNS WAS SOOO SCREWED UP

    I’m not technical – but I didn’t fall into the bubble wrap yesterday – i’ve been pressing hard for a REAL answer for months – as i obediently rebooted computer, browser and modem, like a religion

    thank heaven’s – you’ve confirmed what i knew all along – IT’S THEIR SYSTEM slowing me down to a crawl – NOT MY BROWSER, ETC …

    My young hero – pressed the magic CLEAR DNS CACHE OPTION – which, for them, is located UNDER THE LOGS link – after you click on that mysterious “I” to get to the “advance” options dashboard menus

    then – he simply tried to TELL ME HOW – and found out I COULDN’T SEE THE BUTTON – I think he went to tech 2 guys and they hit him upside the head

    he returned to my call and said it wasn’t a “feature” available, right now, to the public



    I took your advice – turned OFF WEB ACCELERATION – and that is what has be all agog!

    IMMEDIATE INCREASE IN SPEED – oh, thank you, great geek person!

    @@@@ <-cyber hugs for your posting!

  6. ami
    ami February 10, 2014 at 3:57 am |

    hi there – i’m absolutely surprised that i can understand what you’re all talking about – i’m such a lay-person – THANKS FOR THE THREAD – You’ve helped confirm my experiences on this issue as having been “common place” and not as “unique” as level 1 HN support makes me out to be!!!

    I, too, have found the DNS a nightmare to manage on my HT1000 – i’m also in a rural area and there’s no other option …

    I finally got through, after 3 years of trying to solve this on level one tech – to a level “x” tech, located in a support center in the USA who walked me through something he probably shouldn’t have at 3am PST … and we discovered that Level 2 techs – on their version of the “system control center” have an option to clear the DNS cache on any of our modems – however – they DO NOT PROVIDE THAT OPTION on our UI … so … his recommendation was to (of course) turn the modem off, by removing the power cable, for 30 seconds, and rebooting (making sure to also do a DNS FLUSH and browser cache and temp files, flush, as well)

    Those of us that are in webdesign, networking, webmastering – that have one of these “high speed internet” modems … prepare yourself to keep your desktop, browser and modem cache cleared – a daily turn-off seems to work for me!

    All the best in misery together!

    Another HT1000 user

  7. brian knous
    brian knous November 16, 2014 at 10:03 am |

    I,ve had the gen4 system for about 3 months now. Noting but trouble way onAnyway to get out of contracts
    I was told I didn’t have any other options but the satellite dish@ found out later that I can get the regular internet

  8. anonymous
    anonymous November 16, 2016 at 4:16 pm |

    There is a small icon in the upper right corner that blends into the back ground. This is where you need to be.

    The interface you are looking at is essentially useless, it’s a mostly fake interface made to hide the real admin panel from typical users that hughesnet believes the customer will screw up.


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